Refund & Cancellation Policy
Transparent Billing Practices for Software & Advisory Engagements
At Cyber Warrior, we deliver high-touch engineering and cybersecurity solutions tailored to precise corporate scopes. This policy outlines the conditions governing service cancellations and refunds.
1. Project Initiation & Advance Deposits
Work begins upon mutual signature of the SOW and receipt of the initial advance deposit. Because advance payments immediately cover engineering allocation, resource provisioning, and architectural setup, advance deposits are non-refundable once development or discovery has commenced.
2. Milestone Approvals
Our projects operate on structured milestone sign-offs:
- Once a project milestone is reviewed, tested, and approved in writing (or via sandbox verification) by the Client, the associated milestone payment becomes non-refundable.
- If a Client chooses to pause or cancel a project mid-way, payment is required for all completed work units and hours logged up to the official cancellation notice date.
3. Cybersecurity & Audit Services
Fees for penetration testing (VAPT), vulnerability audits, and technical advisory calls are strictly non-refundable once the auditing process or scheduled consultation call has been executed, due to the immediate expenditure of specialist labor and compute resources.
4. Refund Processing Timeline
In rare scenarios where an overpayment occurs or an explicit written agreement grants a partial refund, approved refunds will be processed back to the original payment method (Bank Account / UPI / Credit Card via Payment Gateway) within 5 to 7 business days.
5. Contact Billing Support
For billing queries, invoice clarifications, or cancellation requests, reach out to our legal and accounts division at info@cyberwarrior.co.in.